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Virgin had previously told customers it was aware of an issue with broadband services, and was "working to identify and fix the problem as quickly as possible". Includes a 30-day money-back guarantee so you can try it risk-free. Check which Hub you’ve got and then pick the test you need. £32. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. 99 a month. Further exclusions & legal stuff apply. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. So, a 50 minute broadband, TV and phone. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Tap the App. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Reliable connection. With Voom Gig1, you get download speeds right the way up to 1000Mbps and upload speeds up to 100Mbps. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. All at a lower monthly cost, for a limited time only. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Reset Hub password. The company is part of Liberty Global, which is the largest converged video. Check which Hub you’ve got and then pick the test you need. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you’re a Virgin Mobile customer, dial 789 from your Virgin Mobile phone, or 0345 6000 789* from any other phone. It’s free to sign up and has many features. Access your bills, diagnose faults and manage your package. One of the reasons so many customers seem satisfied with their Virgin Media speeds is they tend to overperform the. Virgin Media tweeted at 5. Full Fibre: Yes. Cut down your bills by comparing the best broadband and phone deals from Virgin Media. Virgin Media cable broadband is a separate fibre-optic network run by Virgin. You just need to give Virgin Media 30 days’ notice that you want to leave. Active O₂ customers and Virgin Media broadband customers only. Get superfast broadband, calls and award-winning TV content with Sky. What you need to do to receive compensation. Virgin Media’s M125 broadband plan is a prime example: it’s an opportunity for broadband bargain hunters to lock in an average download speed of 152Mbits/sec at. 31 Dec. Contact centres are also affected, it said in a statement on Twitter. It’ll check for connection issues affecting. Sign up today: 3. Get more information on the advertised Virgin Media broadband speeds here. For example: - Virgin Media broadband speeds are among the fastest in the country. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you can get Quickstart, you can choose one of two delivery options. Offer Ends 03/01/2024. 50 a month. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. Available with M50 broadband or faster. Billing and payments. Some routers have a USB port which can be used to add a cellular USB dongle for backup internet service, but the SuperHub 5 doesn't have one. The engineer will bring everything needed to install your Virgin Media services on your chosen day. In the UK, Virgin Media offers Voom fibre broadband plans for business, with download speeds of up to 1,000Mbps (1Gbps). Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. c9876fef3bd41fbc. Virgin Media Television. Fab Fibre Broadband. This promotion means you won’t pay the usual setup fee of £35. Contact your. Compare our best broadband deals in your area in seconds with free set up. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. £0. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Step 2: Order your NOW Broadband service. average UK speed*. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedThis promotion means you won’t pay the usual setup fee of £35. 4Mbps in March 2023. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. Enter your postcode to see if you can get our services. When you’re booking your move, let us know if you want to choose a new package for your new home. Flexible call plans to stay connected with your loved ones. Virgin Media ranks 43rd among Cable Television sites. If a customer of Virgin Media and O2 with Volt benefits has passed away, or a Virgin Media broadband customer with Volt benefits (as a result of living in the same household as an eligible O2 Pay Monthly mobile or sim customer) has passed away, you can manage their O2 mobile account by visiting O2’s bereavement page. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Volt. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. Each service has a minimum contract length that’s shown in your basket. No, you can keep using the same phone you’ve always used. Excludes Essential broadband customers from 10 November 2022. £8p/m extra or included with Gig1 or Volt. Reviewers complaining about Virgin Media most frequently mention customer service problems. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. How to change my Virgin Media or Virgin Mobile package by phone. Welcome to Virgin Media’s help and support page. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. We’re aiming to connect around 4 million extra homes and businesses. Up to 3 WiFi Pods if needed. Up to 100Mbps. Or. Compare the best Virgin Media deals for November 2023. VirginMedia. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. To find out what speeds are on offer in your area. The broadband packages you can find are: Broadband. Sign in or register Introducing the My Virgin Media app It's easy to find the help you need for your broadband, home phone and mobile account on the go. This promotion means you won’t pay the usual setup fee of £35. Virgin Media is part of NTL:Telewest. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Make a payment in My Virgin Media. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Virgin Media provides. Here's a full list of all the channels included in Virgin Media TV and broadband packages. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. £8 a month add-on or at no. Further exclusions & legal stuff apply. Contact centres are also affected, it said in a statement on Twitter. From gripping drama, top-flight comedy and channels for the kids, to every BT. 99pm. Stream from Virgin Media. For broadband, TV, landline, and account enquiries, phone 03454541111*. Public Sector Queries. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. . Virgin media expect me to pay £8 a month for booster boxes, I have declined this as I am already paying for a service that I am not receiving. Further exclusions & legal stuff apply. Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. Other ways to get help. 1Gb. compare you'll find great broadband packages from. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. g. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. Virgin Media customers can access multiple plans that combine TV with broadband. Our M250 Fibre Broadband is more powerful than standard 200Mb broadband (its average download speed is faster by 64Mbps). £8 a month add-on or at no. To make sure you’re not without service, you should give them the ‘go live’ date that your new provider has promised. Gig1 Fibre Broadband (average download speed 1130Mbps). Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician never showed up Virgin Media were unable to tell what time to expect him at Also way overpriced. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. Once in a while, you might find that your Broadband, TV or Phone service isn't working properly because of planned maintenance work, an unexpected network outage or a fault with your equipment. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. £38 £30 View Deal. This information is updated every 15 minutes, so you're always in the know. Finding out prices from other providers will also help benchmark any renewal offer that VM come up with. According to Ofcom, the average broadband speed of a home in the UK was 69. Remove any unwanted software that may have been installed. Big Kahuna 100. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. See your balance and make quick payments. 100Mbps boosted to 200Mbps) Double mobile data on all eligible O2 Pay Monthly plans (e. Struggling to pay. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. See also. Virgin Media services are only available in eligible Virgin Media network areas. Excellent, highly rated customer services. All of the products on this page are subject to survey, network capacity and a credit check. com. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Sky is offering superfast broadband to new customers for just £30 a month on an 18-month contract. Ultrafast is an internet speed between 100. Email address. Broadband, TV and Landline offers . 9% network reliability. Online via the Virgin Media website. Virgin Media has a rating of 1. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. You can give us this notice by calling freephone 1908. Extremely poor service. 3 million of Virgin Media’s premises. 4 or A. QuickStart, set up and connections. g. Service 53. From any other phone: 0345 454 1111. Know what services you are willing to drop in order to save money. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. It has not so far given any. It’s a peace of mind guarantee that if something goes. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. Poor speeds far below what was advertised. For years, it has offered ultrafast broadband to more properties than any other provider in the UK. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. Virgin Media services are only available in eligible Virgin Media network areas. Simply return to the browser you sent the message in to check and respond. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Quickstart is the quickest and easiest way to setup our services. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. How to cancel Virgin Media Broadband and TV. Further exclusions & legal stuff apply. Virgin Media offers only superfast and ultrafast broadband. Unreliable Broadband Service. We’ve taken a closer look at what Virgin Media is offering with. on ‎22-01-2021 21:16. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. NordVPN: Our #1 pick for Virgin Media customers. Virgin Media services are only available in eligible Virgin Media network areas. Service 53. Broadband, TV, Phone & SIM. This promotion means you won’t pay the usual setup fee of £35. Cancelling Virgin Media broadband over the phone. A copy of a letter sent out to some trial customers saying that another test of the a Virgin Media 2000 Mbps (2 Gbps) download and 200 Mbps upload. Intelligent WiFi Plus Service: Virgin Media customers only. Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. Switch broadband in three easy steps. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. Stream from Virgin Media. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Everything you need is posted to you. View your bill. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Virgin Media package. It's such a useful link that it's on every page of the Community! 2. Reviewers complaining about Virgin Media most frequently mention customer service problems. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. M250. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. When you place your order, we'll let you know. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. 1. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. “Early disconnection fees include cancelling services mid-contract to move to a new address not served by Virgin Media,” it says. If you’ve got a quick question, you can use our Virtual Assistant service. Up to 3 WiFi Pods if needed. Quickstart is the quickest and easiest way to setup our services. Once a SIM card is inserted it operates like a mobile broadband router. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. speed; Virgin Media M125:. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. uk' email address. It doesn’t matter if you’re. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. A representative will be available to assist you and address any issues you may be facing. Broadband. If the problem is on their network and they. Don't waste your time trying to cancel your services even your contract ended via phone or sms or chat. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Networking and WiFi. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. 99 a month. Working hard to help connect the nation, shop our offers and order online. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. (Use our comparison tool to check the current prices, of course. “ Virgin Media's service experience has been deeply unsatisfactory. At least 30Mbps download speeds in every room or £100 one-off credit. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Apps and extras. Virgin Mobile billing. What’s changing: Your package until 23/02/2023: £123. For queries about Virgin Media's services, please call our team on 0345 454 1111* or dial 150 from a Virgin Media phone line. 5 above, your Virgin Media services are entirely unaffected by the cancellation of. Although expensive, their Freedom Broadband 30-day rolling contract can be very useful for those who would like to just test Virgin Media Broadband before committing to a long-term contract, or for those who are in temporary housing situations like students. In some areas, there's the option of speeds up to 900Mb if you have access to a full fibre network, but BT’s coverage for this service is currently limited. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. The new fibre phone line is designed to work with the same phones as the old copper line. Here’s what you need to know: Great, affordable prices. After that date, your price will be £123. Not a customer? Talk to us about joining: 1800 940070. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. 3. View Deal. It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. Unlike BT and Sky, Virgin Media runs on its own cable network. The page you're looking for may have been removed, been renamed or is temporarily unavailable. 6. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. Further exclusions & legal stuff apply. Virgin Media has a number of plans that all feature 3 months for free. You’ll then be able to use your same old phone to make. Virgin Mobile package. We’re so confident in this technology that we’ve launched. With Go. Virgin Media is a large internet provider in The United Kingdom, and we have seen broadband speeds as high as 4,427 Mbps from Virgin Media's coverage area, and most of their users see real-world internet speeds in the. The Internet Service Provider (ISP), has just announced the launch of new technology that is fully capable of. Virgin Media . QuickStart, set up and connections. Enter your postcode to see if you can get our services. 2023-09-10 13:33:08. Get average download speeds of 362Mbps with our M350 fibre broadband. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. Simply return to the browser you sent the message in to check and respond. Make sure to take our kit with you when you move. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. Up to 3 WiFi Pods if needed. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. ie provides answers to all your broadband, TV and Home Phone questions here. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. The first one shows the most recently used rate from last April based on a £40 a month contract, and the other two examples provide representative examples from April 2024, based on a scenario if you entered into an 18-month contract with us in August 2023 and your subscription charge is £40 a month for the first 18 months, and the standard price. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. It allows you to game online, stream in 4K, and video chat, all at once. According to Ofcom customer service research in 2022, 78% of Virgin Media broadband customers said they were satisfied with the service. At the start no coverage in back of 3 bedroom house. £8p/m extra or included with Gig1 or Volt. Real. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You can also make your payment on the phone - and you don't even need to talk anyone! Just call our dedicated payment service on 0800 064 3777. Virgin Mobile - Other legal stuff from 17 June 2022. Now with no setup fee!If you are having trouble cancelling and need to make a complaint, Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. 25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. It blamed a “technical glitch” and has offered £90 for the. Broadband, TV and landline. However, 30-day rolling contracts come with an upfront fee of £45. Automatic compensation scheme. Email. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. The legal stuff . Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Virgin Media Reliability. 1 technology, is designed to power the next-generation of connected devices – including modern. Changes to Virgin Media prices 2023. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. 360 box on par with Sky Q in terms of its functionality and access to channels and additional services. Set top boxes and apps. All our offices and call centres are working to Covid secure guidelines. User reports indicate no current problems at Virgin Media. You might also need to change it if your current package isn’t available at your new address. Our , which you can add anytime, start from £2. Broadband speed boost. K. €59 a month for 12 months, €90 thereafter; for the 2Gb Product we provide greater than ≥1800Mbps for >90% of all 2Gb customers @ peak time. No setup fee is available on all bundles, broadband & phone, and broadband only packages. However, although the company. All our deals are unlimited broadband. However, as providers have been found to have missed the deadline to introduce these new rules, you may wish to contact Virgin Media to confirm you are leaving,. Broadband & Phone. You can also end your contract by writing a letter and. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Speed. Set up and change your Direct Debit details. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. You can register up to five of your devices with the TV Go app and website, then watch Virgin TV 360 on up to two at the same time. At Virgin Media we aim to keep you informed of any updates that may be affecting the services in your area. Customers on M100 and M200 broadband packages have been upgraded to M125 and M250 services – with speeds increasing by up to 24%. Next, tap Check. Fibre broadband. We currently recommend Virgin's M100 broadband at £26. At least 30Mbps download speeds in every room or £100 one-off credit. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. 4Mbps), based on UK Home Broadband Performance Report , measurement period March 2023. It has not so far given any. Its broadband without a landline only works out around £5 less than its standard packages. Black Friday sale ends on 27th November. Read all about how to cancel your Virgin Media broadband package and switch to a new provider, whether you're in or out of your minimum contract. 15 if we don’t turn up on the promised day of an. Whether you want a 100MBit/s plus service from Virgin Media or a cheaper option from EE or BT Broadband, you’ll find all of the latest offers at hotukdeals. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. If you have any queries or comments about this privacy notice, please write to Data. uk may earn a commission when you purchase via links on our site. Virgin Media M50: 54Mbps avg. If you cancel your service during your minimum term an early disconnection fee will apply. On the day of activation, connect your new router to the master phone socket. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. In terms of TV channels, Virgin Media’s Loaded TV has 100+ channels with 32 HD channels. At least 30Mbps download speeds in every room or £100 one-off credit. From a Virgin mobile phone or landline: 150. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. On your installation day, your engineer will arrive in a. The widespread launch of the 1. Available with M50 broadband or faster. £5 per month* (except Ultimate Oomph and Gig1 customers, where it is included for no additional monthly charge). Step 2: Get connected. How to Watch Live TV on your Virgin Media TV service in Helping Hands 02-10-2018; TiVo Basics on Virgin Media TiVo service in Helping Hands 02-10-2018;. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Sky’s 145Mbps is available for £30 per month for 18 months. Change or cancel your package. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. You can find these details at the top right hand corner of your bill. Choose.